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Event Announcement: 2026 Caribbean Islands CU Educational Cruise


  • Departing from Fort Lauderdale, Florida Fort Lauderdale, FL United States (map)

Event Announcement: 2026 Caribbean Islands CU Educational Cruise

Glatt Consulting is excited to announce that both Tom Glatt and Jennifer Glatt will be featured speakers at the 2026 Caribbean Islands CU Educational Cruise Conference. This unique educational event takes place aboard Princess Cruise Line's beautiful Enchanted Princess® from February 15-25, 2026, departing from Fort Lauderdale, Florida.

Join Tom and Jennifer for a series of sessions covering the complete spectrum of credit union leadership—from high-level strategy and governance to the fine details of crafting an unforgettable member experience.

Sessions with Tom Glatt

Tom will lead five sessions focused on building a resilient and high-performing credit union.

Strategic Vision: Turning Today's Challenges into Tomorrow's Opportunities

Develop a proactive strategic plan that capitalizes on emerging opportunities by conducting environmental risk assessments and translating insights into a compelling vision for your credit union's future.

The Board's Role in Governance: Building a Foundation for Success

This session focuses on the board's critical role in establishing effective governance, guiding you through assessing current practices and customizing a framework that enhances decision-making and strengthens risk management.

CU HealthScore: Your Credit Union's Vital Signs

This session provides a deep dive into the CU HealthScore model, breaking down the key metrics and explaining how to use this data to inform strategic decision-making and monitor institutional health.

From Strategy to Action: Implementing Initiatives That Drive Results

Learn to translate strategic objectives into actionable initiatives by effectively designing, prioritizing, and allocating resources to projects that deliver tangible, measurable results.

Sustaining Success: Embedding a Culture of Continuous Improvement

Explore how to create a culture of continuous improvement, using tools like the CU HealthScore to track progress, regularly review your strategic plan, and adapt to the ever-changing financial landscape.

Sessions with Jennifer Glatt

Drawing on her extensive experience in the hospitality and travel industries, Jennifer will present three sessions on applying the principles of world-class guest experiences to the credit union member journey. A brief bio is included below.

From Check-In to Check-Up: Designing Seamless Member Journeys

Learn a framework for auditing your member experience to ensure each interaction is intentional and aligned with your brand, strengthening feedback that informs your strategic plan for retention.

Curating Connection: What Hospitality Teaches About Community

Discover fresh ideas on how to evaluate and champion community engagement strategies—from celebrating members to amplifying partnerships—that differentiate your institution in a crowded marketplace.

Designing for Delight: The Role of Details in Loyalty

Gain a sharper lens to assess how the "little things" in your communications, member interactions, and digital tools can create lasting impressions that shape member loyalty and long-term growth.

Conference and Registration Details

This educational cruise departs from Fort Lauderdale, FL and includes ports of call in the Bahamas, St. Thomas, St. Maarten, and more. For the full itinerary and to register for the conference, please visit the official website.

https://www.cuconferences.com/caribbean

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November 6

Event Announcement: Reaching Your Members in the 21st Century